General Travel Conditions of the Travel Disputes Committee for Package Travel Agreements
Article 1: Scope
These General Terms and Conditions apply to package travel agreements booked from 1 July 2018 and are governed by the Act of 21 November 2017 on the sale of package holidays, coupled travel packages and travel services.
Article 2: Information to be provided by the Organiser and retailer prior to the conclusion of the package holiday contract
2.1 The Organiser and also the retailer shall provide the traveller, before the latter is bound by a travel package contract, with the standard information required by law and, to the extent applicable to the travel package
1° the main characteristics of the travel services:
a) the destination(s), the itinerary and the periods of stay, with the dates and number of nights
b) the means of transport, their characteristics and their categories;
c) the location, main characteristics and category of the accommodation according to the regulations of the country of destination
d) the meals provided
(e) the visits, excursions or other services included in the total price agreed for the package; and
(f) in case this is not clear, whether the travel services are provided to the traveller as part of a group
(g) the language in which the other tourist services are provided, where appropriate
h) whether the journey is generally suitable for persons with reduced mobility;
2° the total price of the package trip and, if applicable, an indication of the type of additional expenses which may be borne by the traveller;
3° the methods of payment;
4° the minimum number of persons required for the package to take place and the deadline for cancelling the contract if this number is not reached
5° general information on the passport and visa requirements in the country of destination, including the approximate time needed to obtain a visa and information on applicable health formalities;
6° a statement that the traveller may cancel the contract against payment of a cancellation fee;
7° information about cancellation and/or assistance insurance;
2.2 The professional shall ensure that the correct standard information form is provided to the traveller.
2.3 The pre-contractual information provided to the traveller forms an integral part of the travel package agreement. It may not be altered, unless mutually agreed by the parties.
Article 3: Information by the traveller
3.1 The person concluding the travel package contract shall furnish the organizer and the retailer with all useful information about himself and his fellow travellers which may be relevant to the conclusion or execution of the contract.
3.2 If the traveller furnishes incorrect information, and this leads to extra costs for the organiser and/or retailer, such costs may be charged to the traveller.
Article 4: The travel package agreement
4.1 Upon the conclusion of the travel package contract or within a reasonable period of time, the organizer, or if a retailer is involved, shall provide the traveller with a confirmation of the contract on a durable medium, such as an e-mail, a paper document or a PDF file.
If the travel package contract is concluded in the simultaneous physical presence of the parties, the traveller is entitled to request a paper copy.
4.2 The travel package contract or its confirmation contains the complete content of the contract, including all the information mentioned in Article 2 and the following information:
1° the special requirements of the traveller to which the organiser has acceded
2° that the organiser is liable for the proper execution of the package holiday and has a duty to provide assistance
3° the name and contact details of the entity providing protection in the event of insolvency;
4° the name, address, telephone number and email address of the organiser's local representative or of another service if the traveller is in difficulty or wishes to make a complaint about a possible non-conformity;
5° the obligation of the traveller to report the non-conformity during the journey;
6° information allowing direct contact with an unaccompanied minor or with the person responsible for him at his place of residence;
7° information on the internal complaints procedure
8° information on the Travel Disputes Committee and the E.U. platform for online dispute resolution
9° information on the traveller's right to transfer his contract.
4.3 In good time before the start of the package holiday, the organiser shall provide the traveller with:
- the necessary receipts
- the vouchers and travel tickets
- information regarding the scheduled departure times and, where applicable, the latest check-in time, scheduled times of intermediate stops, connections and arrivals.
Article 5: The price
5.1 After the conclusion of the travel package contract, prices may only be increased if the contract expressly so provides. In that case, the travel package agreement will state how the price increase is to be calculated.
Price increases are only permitted as a direct consequence of changes in:
1° the price of passenger transport which is attributable to the increased cost price of fuel or other energy sources, or
2) the level of taxes or fees on the travel services covered by the contract levied by third parties not directly involved in the performance of the package holiday, including tourist taxes and taxes on departure or arrival at ports and airports, or
3° the exchange rates relevant to the package holiday.
If a price increase is anticipated, the traveller shall be entitled to a price reduction in the event of a decrease in the costs listed above.
5.2 If the increase is more than 8% of the total price, the traveller may terminate the contract without penalty.
5.3 A price increase is only possible if the organiser informs the traveller no later than twenty days prior to the start of the package holiday by means of a durable data carrier, such as an e-mail, a paper document or a PDF file, stating the reasons for the price increase and a calculation.
5.4 In the event of a price reduction, the organiser is entitled to deduct the administrative costs from the refund owed to the traveller. If the traveller requests this, the organiser will provide justification for these costs.
Article 6: Payment of the travel sum
6.1 Unless otherwise agreed, the traveller shall pay part of the total travel sum, as an advance, upon the conclusion of the travel package agreement, as stipulated in the special conditions.
6.2 Unless otherwise agreed in the travel package agreement, the traveller shall pay the balance of the price at the latest one month prior to the date of departure.
6.3 If the traveller, having been given notice of default, fails to pay the advance payment or the travel sum required of him/her, the organiser and/or retailer shall be entitled to terminate the contract with the traveller ipso jure, with the costs borne by the traveller.
Article 7: Transferability of the package holiday agreement
7.1 The traveller may transfer the package holiday contract to a person who satisfies all the conditions applicable to that contract, provided that he:
1° he notifies the organiser and, where applicable, the retailer, as soon as possible and no later than 7 days before the start of the package holiday, by means of a durable medium such as an e-mail, a paper document or a PDF file, and
2° to bear any additional costs arising from the transfer.
7.2 The transferor of the travel package and the transferee of the contract will be jointly and severally liable for payment of the balance due and for any additional expenses arising from the transfer. The organiser shall inform the person transferring the contract of the cost of the transfer.
Article 8: Other changes by the traveller
If the traveller requests any other alteration, the organiser and/or the retailer who can accept this shall be entitled to charge any costs resulting therefrom.
Article 9: Changes by the organiser prior to departure
9.1 The organiser cannot unilaterally modify the provisions of the travel package contract, with the exception of price changes, before the start of the travel package, unless
1° the organiser has reserved this right in the contract, and
2° the change is insignificant, and
3° the organiser notifies the traveller of the change via a durable medium such as an e-mail, a paper document or a PDF file.
9.2 If, prior to the start of the travel, the organiser is obliged to make significant changes to one of the main features of the travel services or is unable to meet the confirmed specific needs of the traveller, or proposes to increase the price of the package by more than 8%, the organiser should inform the traveller and communicate to him/her
1° of the proposed changes and their impact on the price of the package;
2° of the possibility of cancelling the contract, without cost, unless he accepts the proposed changes;
3° of the period within which he must notify the organiser of his decision;
4° of the fact that if he does not expressly accept the proposed change within the time period indicated, the contract shall automatically be terminated; and
5° where appropriate, of the proposed replacement package and its price.
9.3 If the changes to the package holiday contract or the replacement package holiday have the effect of reducing the quality or cost of the package holiday, the traveller is entitled to an appropriate price reduction.
9.4 If the travel package contract is terminated on the grounds of Article 9.2 and the traveller does not accept a substitute travel package, the organizer will refund the traveller all sums paid no later than fourteen days after the contract is terminated.
Article 10: Termination by the Organiser prior to departure
10.1 The Organiser may cancel the travel package contract
1° if the number of persons registered for the package is less than the minimum number stipulated in the contract and the traveller is informed of the cancellation by the organizer within the period stipulated in the contract but no later than: a) 20 days before the start of the package for journeys of more than six days; b) seven days before the start of the package for journeys of between two and six days; c) 48 hours before the start of the package for journeys of less than two days, or
2° if he/she is unable to execute the contract as a result of unavoidable and exceptional circumstances and informs the traveller of the cancellation of the contract before the start of the travel package.
10.2 In these cases, the organiser shall reimburse the traveller for all sums received for the package holiday without being required to pay any additional compensation.
Article 11: Cancellation by the traveller
11.1 The traveller may cancel the travel package at any time prior to the commencement of the travel package. In the event of cancellation, the traveller may be required to pay a cancellation fee to the organiser.
Standardised cancellation fees may be determined in the package holiday contract on the basis of the time of cancellation before the package commences and the expected cost savings and revenue from alternative use of the travel services. If no standardised cancellation fees have been set, the amount of the cancellation fee corresponds to the price of the package holiday less the cost savings and revenue from alternative use of the travel services.
11.2 If, however, unavoidable and extraordinary circumstances occur at the place of destination which have a significant impact on the implementation of the package holiday or which have a significant impact on the passenger transport to the place of destination, the traveller has the right to terminate the package holiday contract without paying a cancellation fee. In the event of termination of the travel package contract on the basis of this Article, the traveller shall be entitled to a full refund of all sums paid for the travel package but shall not be entitled to claim any additional compensation.
11.3 The organiser shall, at the latest within fourteen days, refund all sums paid by or on behalf of the traveller, less the cancellation charge.
Article 12: Non-compliance during the travel arrangement
12.1 The traveller shall inform the organiser without delay of any non-conformity which he may have discovered during the performance of a travel service included in the package travel agreement.
12.2 If one of the travel services is not performed in accordance with the travel package agreement, the organiser shall remedy the non-conformity, unless it is
1° is impossible, or
2° would incur disproportionate costs taking into account the extent of the non-conformity and the value of the travel services concerned.
If the organiser fails to remedy the non-conformity, the traveller shall be entitled to a price reduction or compensation in accordance with Article 15.
12.3 If the organiser does not remedy the non-conformity within a reasonable period stipulated by the traveller, the traveller may do so himself/herself and request reimbursement of the necessary expenses. It is not necessary for the traveller to set a deadline if the organiser refuses to remedy the non-conformity or if an immediate solution is required.
12.4 If a significant part of the travel services cannot be provided, the organiser will offer, at no additional cost to the traveller, other arrangements of, if possible, equal or higher quality. If the other proposed arrangements result in a package holiday of lower quality, the organiser will grant the traveller an appropriate price reduction. The traveller may only reject the other proposed arrangements if they are not comparable with those agreed in the package holiday contract, or if the price reduction granted is insufficient.
12.5 If the non-conformity has a significant impact on the performance of the package holiday and the organiser has not rectified it within a reasonable period of time stipulated by the traveller, the traveller may terminate the package holiday contract without penalty and, where appropriate, request a price reduction and/or compensation. If the package includes passenger transport, the organiser shall also make provision for repatriation of the traveller. If no other arrangements can be proposed or the traveller rejects the other proposed arrangements, the traveller shall be entitled to a price reduction and/or compensation even without cancellation of the package holiday contract.
12.6 If, as a result of unavoidable and extraordinary circumstances, the traveller's return cannot be guaranteed as agreed in the travel package contract, the organiser shall bear the costs of the necessary accommodation for a maximum of three nights per traveller.
12.7 The limitation of costs referred to in 12.6 shall not apply to persons with reduced mobility, persons accompanying them, pregnant women, unaccompanied minors and persons in need of specific medical assistance, provided that the organiser has been informed of their special needs at least 48 hours prior to the start of the package holiday.
12.8 The organiser may not invoke unavoidable and extraordinary circumstances to limit liability if the carrier concerned cannot invoke them under applicable Union law.
12.9 The traveller may address messages, requests or complaints regarding the implementation of the package holiday directly to the retailer from whom he purchased the package holiday. The retailer shall forward such messages, requests or complaints to the organiser without delay.
Article 13: Liability of the traveller
The traveller shall be liable for any damage incurred by the organiser or retailer, their agents and/or representatives through his fault, or if he has failed to meet his contractual obligations.
Article 14: Liability of the organiser and the professional
14.1 The organiser shall be liable for the performance of the travel services included in the travel package contract, regardless of whether these services are performed by the organiser or by other travel service providers.
14.2 In the event that the organiser is based outside the European Economic Area, the obligations of the organiser shall apply to the retailer based in a Member State, unless the retailer proves that the organiser complies with the conditions prescribed by the Act of 21 November 2017.
Article 15: Price reduction and compensation
15.1 The traveller is entitled to an appropriate price reduction for each period in which there was a non-conformity in the services provided, unless the organiser proves that the non-conformity is attributable to the traveller.
15.2 The traveller is entitled to appropriate compensation from the organiser for all damage suffered as a result of non-conformity. The compensation shall be paid without delay.
15.3 The traveller shall not be entitled to compensation if the organiser can demonstrate that the non-conformity is due to
1° the traveller
2° a third party not involved in the performance of the travel services covered by the package travel contract and the non-compliance could not have been foreseen or prevented; or
3° unavoidable and exceptional circumstances.
Article 16: Obligation to provide assistance
16.1 The organiser shall provide appropriate assistance without delay to the traveller who is in difficulty, in particular by
1° providing useful information on medical services, local authorities and consular assistance;
2° helping the traveller to use remote communication and to find alternative travel arrangements.
16.2 If the difficulties are the result of intent or negligence on the part of the traveller, the organiser may demand compensation for this assistance. This compensation shall in no case exceed the actual costs borne by the organiser.
Article 17: Complaints procedure
17.1 If the traveller has a complaint prior to departure, he/she must report it to the organiser or the retailer as soon as possible in a form that can be verified.
17.2 The traveller must report any complaints during the performance of the travel package agreement to the organizer or retailer as soon as possible, in an appropriate and probative manner, so that a solution can be sought.
17.3 If a complaint is not satisfactorily resolved on-site or if it is impossible for the traveller to formulate a complaint on-site, he/she must submit a complaint to the organiser or retailer in an appropriate and probative manner without delay after the end of the travel contract.
Article 18: Reconciliation procedure
18.1 In the event of a dispute, the parties must first attempt to reach an amicable settlement.
18.2 If this attempt at amicable settlement fails, each of the parties concerned may ask the vzw Geschillencommissie Reizen to initiate reconciliation proceedings. All parties must agree to this.
18.3 For this purpose, the secretariat shall provide the parties with reconciliation regulations and a "reconciliation agreement".
18.4 In accordance with the procedure described in the rules, an impartial conciliator shall then contact the parties to seek a fair conciliation between them.
18.5 Any agreement reached shall be recorded in a binding written agreement.
Article 19: Arbitration or court
19.1 If no reconciliation procedure is instituted, or if this fails, the plaintiff may, if desired, institute arbitration proceedings before the Geschillencommissie Reizen or commence proceedings before the court.
19.2 The traveller can never be obliged to accept the jurisdiction of the Geschillencommissie Reizen, neither as plaintiff nor defendant.
19.3 The organiser or retailer who is the defendant may only refuse arbitration if the amount claimed by the plaintiff is more than EUR 1,250. He has a period of 10 calendar days after receipt of the registered letter or e-mail with acknowledgement of receipt, stating that a case has been opened with the Geschillencommissie Reizen for a claim of more than 1,251 Euros.
19.4 This arbitration procedure is governed by dispute regulations, and can only be initiated after the submission of a complaint to the company itself and as soon as it is clear that the dispute could not be settled amicably or as soon as 4 months have passed since the (planned) end of the trip (or possibly since the performance that gave rise to the dispute). Disputes regarding physical injuries can only be settled by the courts.
19.5 In accordance with the dispute regulations, the joint arbitration tribunal shall rule on the travel dispute in a binding and definitive manner. No appeal is possible against this.
Specific Travel Conditions
Mentioned specific travel conditions, specific to Outside the Corral BV (hereinafter: "OTC"), are an integral part of the agreement and complete the general conditions of the Travel Disputes Committee. They are applicable to all trips booked from 11/02/2022 onwards.
Article 1: Agreement and acceptance
1.1 The package holiday contract between OTC and the traveller is concluded by the signing of the order form by the traveller and the subsequent confirmation by OTC. The traveller who signs the agreement is over 18 years of age and acts as the main booker. Both parties are legally bound by this agreement.
1.2 The undersigned traveller declares that he/she has received and is familiar with all the pre-contractual information and/or the organiser's brochure or programme (including the method of calculating the ordered travel or accommodation) and the policy conditions of the insurances applicable to his/her order, and accepts all the terms and conditions of the organiser's general and special terms and conditions of sale printed on this document and/or in the applicable brochures, programmes and included in the website https://outsidethecorral.com/. The general travel conditions of the Travel Disputes Committee take precedence over all other conditions in conflict with them.
Article 2: Prices
2.1 Prices communicated verbally by OTC are always subject to reservation. Only written price confirmations by e-mail or post are valid.
2.2 The prices concern the services as agreed in the offer (the travel proposal that can be converted into an order form) and the package travel contract (the order form) under "Inclusive".
2.3 Our offer (the travel proposal) is subject to change; the price and the itinerary can be changed until our full confirmation in the package travel contract (the order form).
2.4 OTC's general and special conditions of sale, as stated on the order form, apply.
Article 3: Payment of the travel sum
3.1 Upon signing the order form, the traveller shall pay an advance of 25% of the total travel sum.
3.2 The balance is payable no later than 8 weeks prior to departure (unless otherwise stated).
3.3 Travellers who book within 8 weeks of departure must pay the full amount immediately upon signing the order form.
3.4 Deviations from our general payment conditions are possible as a result of specific travel offers or deviating payment conditions of one of our suppliers. In case of deviating payment terms, they will be explicitly mentioned on the order form.
3.5 Advances and invoices are payable at OTC's registered office, net and without discount.
3.6 Advances and invoices not paid by their due date shall automatically and without notice be increased by the legal interest rate from the due date. In the event of non-payment on the due date, a fixed penalty of 10% of the outstanding balance shall also become payable ipso jure and without prior notice of default.
Article 4: Formalities
4.1 The traveller must take cognisance of the information on the formalities to be completed that is provided to him on the order form or by OTC.
4.2 The traveller must be in possession of valid (not expired) travel documents for the booked trip. Travellers are also responsible for obtaining any necessary visas. Belgian travellers can obtain information via the FPS Foreign Affairs. Travellers with a nationality other than Belgian must spontaneously communicate their nationality and contact the embassy of the country of destination to find out about the applicable formalities.
4.3 Children must have an identity document with a photograph. Children travelling alone or accompanied by only one parent must present a document proving that both parents give their consent to travel and showing the date of arrival and departure from the country concerned, as well as the address where they will be spending their holidays and their address in Belgium.
4.4 In the event of non-compliance with the legal requirements of the country concerned, any resulting damage shall be borne by the traveller.
4.5 The traveller will be responsible for any vaccinations. As the organizer has no medical authority, the traveller should evaluate the information provided with a qualified doctor.
4.6 Pets can be taken on the trip provided that the specific guidelines provided by the organizer are taken into account. In any event, they must be in line with the vaccination requirements. The organiser, however, accepts no responsibility for any damage or difficulties arising from the carriage of pets.
Article 5: Corona crisis
5.1 The traveller acknowledges having been duly informed of the exceptional circumstances caused by the coronavirus crisis which may affect his/her travel, and of the situation of the pandemic at his/her travel destination. He/she has also taken note of the current travel advice from the FPS Foreign Affairs (https://diplomatie.belgium.be/nl).
5.2 The traveller must ascertain, both at the time of reservation and on departure, that he/she and his/her fellow travellers are free from the coronas or any other similar virus and that he/she can provide the proof required by the country of departure, the country of transit and the country of arrival, as well as the carriers and service providers. The traveller must also ensure that he/she has the authorisation to enter or transit the territory of his/her destination. He/she shall assume full liability for any damage incurred by himself/herself or the travel agent or organiser in the event of non-compliance.
5.3 The traveller confirms that he/she is aware of the security risk in the country of destination but nevertheless expressly wishes to undertake the trip and undertakes to reimburse the organiser for any costs incurred as a result of changes to the programme, early or late return or repatriation.
5.4 If travel restrictions apply to your destination at the time your departure is scheduled, you will receive a full refund of the travel price paid. By travel restrictions, we understand that: (1) you are travelling to an area for which the FPS Foreign Affairs has issued a travel ban (this is the only authority we follow in terms of travel advice), or (2) you are travelling to an area that imposes obligations on Belgian residents upon arrival in the country, as a result of which the travel contract you have entered into can no longer be fulfilled in a regular manner (e.g. a mandatory quarantine of 3 days upon arrival).
5.5 If the country of destination requires proof of vaccination against corona or a negative PCR test, this is no reason to cancel free of charge. The costs of such tests or proofs cannot be recovered from OTC.
Article 6: Baggage
If baggage is lost or damaged during air carriage, the passenger must fill in a property irregularity report at the airport's lost baggage department. Without this document it is impossible to apply for compensation.
Article 7: Timetable and programme
The timetables mentioned are indicative. In all circumstances, the traveller must take into account that they can be changed both before and during the trip.
Article 8: Cancellation and changes by the traveller
8.1 Cancellation charges vary according to the date of cancellation. The correct date of cancellation is determined by the date of receipt by the organizer.
8.2 The travel agent's flat-rate cancellation/amendment charge amounts to the following, if the cancellation/amendment is made:
- more than 90 days before the date of departure: 20% of the total travel price
- from 90 to 61 days before the date of departure: 30% of the total cost of the trip
- from 60 to 45 days before the departure date: 50% of the total price of the trip
- from 44 days before the departure date: 100% of the total travel sum (idem for non-registration at departure)
8.3 Deviations from our general cancellation conditions are possible as a result of deviating cancellation conditions from one of our suppliers. In the event of deviating cancellation conditions, these will be explicitly stated on the order form.
Article 9: Liability
9.1 The information contained in this document was compiled according to data known to us up to six months prior to its publication. Any changes in the operation, facilities and services of the products offered will be communicated immediately upon becoming known to the organiser.
9.2 OTC shall never be liable for the proper execution of travel services that are not expressly mentioned in the package holiday agreement and that the traveller has booked on site (such as excursions or any extensions to the trip).
9.3 OTC shall not be liable during the travel for unforeseen events resulting from force majeure, such as unforeseen changes in regulations, flight delays or cancellations, accidents, strikes, epidemics, weather conditions, war and other examples of which the list is not exhaustive. The extra transport and accommodation costs resulting from this shall be borne by the traveller.
9.4 The organiser's services shall commence and end at the embarkation point.
Article 10: Nature of the trip
10.1 The traveller declares that he/she is medically, physically and psychologically fit to undertake the chosen trip.
10.2 For safety reasons, we recommend wearing a riding cap at all times. In many cases, wearing a riding cap is a mandatory criterion to be medically insured when practicing equestrian sports. We recommend that riding caps meet the applicable safety standards, are purchased from approved suppliers and are fitted by qualified persons.
10.3 The possible mentioned difficulty/heavyness of the trip is a subjective notion. The level of difficulty indicated for each travel is purely indicative and not binding.
10.4 The package holiday agreement is accompanied by a booking form which must be completed individually by each member of the travel group. OTC asks that this form is completed truthfully and that details are provided that accurately reflect personal details and riding skills. If during the trip it is found that any of the information provided is incorrect, the organiser, as well as the suppliers, reserve the right to refuse participation in the equestrian activities. OTC is in no way obliged to make refunds as a result of failure to complete the booking form truthfully.
10.5 The traveller accepts that our suppliers may require him/her to sign separate liability forms prior to commencement of the horse riding activities. Refusal to sign may result in refusal to participate in the horse riding activities. In this case OTC will not be obliged to make any refunds.
10.6 The traveller confirms that he/she is aware that horse riding is a risk sport and that being in the vicinity of horses entails risks. The traveller accepts that while riding or being in the vicinity of horses, under the care of the organiser or guide, he/she will at all times follow their instructions. It is an explicit condition of the booking that the traveller accepts that the organiser/guide has the right to insist that he/she dismounts, refuses to ride for any reason, including any incapacity, health or behaviour of the traveller, if they consider that the traveller endangers the safety or well-being of persons (including the traveller himself) or horses. In the event of such circumstances the traveller shall not be entitled to any compensation or reimbursement from OTC.
Article 11: Delays
OTC is not in a position to provide assistance in the event of a delay to the journey between the traveller's place of residence and the boarding point. For assistance we refer to the carrier of the traveller (such as the respective airline).
Article 12: Photography
OTC may wish to use photos or film material made by suppliers or ourselves during the traveller's holiday. In the event that we wish to do so, we will always ask for the traveller's written permission. We are also aware that in order to comply with legal requirements, written permission must be obtained from parents or legal guardians before taking photographs of children. We ask foreign suppliers to do the same, but we cannot be held responsible if they fail to do so.
Article 13: Complaints procedure
13.1 The traveller must inform the organiser without delay, in a probative manner, of any non-conformity he perceives during the performance of the package holiday contract.
13.2 The value of services not received shall only be refunded on submission of a written statement from the service provider concerned, clearly stating which services the traveller has not received. A refund will only be made if the non-receipt of the services is not the consequence of the matters mentioned in 10.4, 10.5 and 10.6.
13.3 For any disputes that cannot be resolved through the Disputes Committee, only the competent courts of the judicial district and the department of OTC's registered office have jurisdiction.
13.4 All agreements are governed exclusively by Belgian law.
Article 14: Guarantee
In accordance with Article 36 of the Travel Contracts Act, OTC is a member of the Travel Guarantee Fund. In the event of the financial insolvency of the travel operator and/or agent with whom you have concluded a travel contract, you can appeal to the Travel Guarantee Fund. You can do so by contacting your travel operator or agent or by contacting them directly at the address: Avenue Metrology 8, 1130 Brussels or www.gfg.be.
Article 15: Right of withdrawal
Pursuant to Article VI.53, 12° of the Code of Economic Law, the consumer does not have a right of withdrawal.
Article 16: Insurance
16.1 No cancellation and/or travel assistance insurance is included in the basic price of the trip.
16.2 In the event of cancellation, the cancellation costs can mount up considerably. It is therefore strongly recommended to take out cancellation insurance. A full-fledged travel assistance insurance is also strongly recommended. Travellers who have not taken out travel assistance insurance shall be liable for any costs incurred as a result. OTC will not intervene in this matter under any circumstances or advance any amounts.
16.3 In the event of damage, claims must be submitted directly to the company, in accordance with the policy conditions. In the event of cancellation, you must inform OTC as soon as possible.
Registered office
Outside the Corral BV
Binnensteenweg 240B/15
2530 Boechout
BE0779.977.493
Member number VVR: 9201